Last updated: March 2025. These terms apply to the use of our website and services. Premier Property Agents Ltd is a company registered in England and Wales (Company No. 10191364). Our registered address is 266-261 Horn Lane, Acton, London, W3 9EH.
1. Definitions
In these terms:
- We / us / our means Premier Property Agents Ltd.
- You / your means the person using our website or services (landlord, tenant, guest or visitor).
- Services means property management, lettings, serviced accommodation, guaranteed rent and related services we provide.
- Website means premierpropertyagents.co.uk and any associated sites we operate.
2. Agreement to terms
By using our website or engaging our services you agree to these terms. If you do not agree, you must not use our website or services. Separate written agreements (e.g. management agreement, tenancy agreement) may apply to specific services and will take precedence where they conflict with these general terms.
3. Use of the website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website. You must not:
- Use the website in any way that is unlawful or fraudulent
- Introduce viruses, malware or other harmful material
- Attempt to gain unauthorised access to our systems or data
- Use the website to transmit any material that is defamatory, offensive or otherwise objectionable
We may suspend or withdraw the website or any part of it at any time. We do not guarantee that the website will always be available or free from errors.
4. Our services
We provide residential lettings and property management services in England, including property management, serviced accommodation, guaranteed rent schemes and tenant-finding. The exact scope of services, fees and obligations will be set out in the relevant contract or agreement we have with you. Descriptions of services on the website are for general information and do not form a contract until we have agreed specific terms in writing.
5. Consumer rights (UK law)
If you are a consumer (an individual acting for purposes wholly or mainly outside your trade, business or profession), the Consumer Rights Act 2015 gives you statutory rights. Our services must be carried out with reasonable care and skill. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded or limited by law. For other loss or damage, our liability is limited as set out in section 8 below.
6. Bookings and payments
Where you make a booking for serviced accommodation through our website, you agree to provide accurate information and to pay the amounts due in accordance with the booking process. Cancellation and refund terms will be shown at the time of booking or in the confirmation we send you. We use third-party payment processors; their terms may also apply to your payment.
7. Complaints
If you are not satisfied with our services, please contact us in the first instance at info@premierpropertyagents.co.uk or 266-261 Horn Lane, Acton, London, W3 9EH, or call 07944 043274. We will try to resolve your complaint promptly. If you are a consumer and we cannot resolve the matter, you may have the right to refer the dispute to alternative dispute resolution; we can provide details on request. We are members of a property redress scheme as required by UK law.
8. Limitation of liability
To the fullest extent permitted by applicable law, we do not accept liability for any indirect, consequential or special loss, or for loss of profit, revenue, data or business opportunity arising from your use of the website or our services. Our total liability to you for any claim arising from or in connection with these terms or our services shall not exceed the amount you have paid us in the twelve months preceding the claim (or, if greater, the amount required by law). This does not affect your statutory rights as a consumer.
9. Intellectual property
The content, design and branding on this website are owned by us or our licensors. You may not copy, reproduce or use them for commercial purposes without our prior written consent. You may print or download one copy of pages for your personal, non-commercial use.
10. Links to other sites
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites. Linking does not imply endorsement. You use third-party sites at your own risk.
11. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction (except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings there).
12. Changes
We may update these terms from time to time. The latest version will be published on this page with an updated "Last updated" date. Continued use of the website or services after changes constitutes acceptance of the revised terms.
Contact: Premier Property Agents Ltd, 266-261 Horn Lane, Acton, London, W3 9EH. Email: info@premierpropertyagents.co.uk. Tel: 07944 043274. Company No. 10191364.