Last updated: March 2025. Premier Property Agents Ltd (Company No. 10191364) is committed to protecting your privacy.
1. Who we are
Premier Property Agents Ltd ("we", "us", "our") is a residential letting and property management company. Our registered address is 266-261 Horn Lane, Acton, London, W3 9EH. We manage properties for landlords across London and offer serviced accommodation, guaranteed rent and traditional property management.
2. Information we collect
We may collect and process the following information:
- Name, address, email address and phone number
- Property address and details when you use our lettings or management services
- Booking and payment information when you book accommodation
- Information you provide when contacting us or using our contact form
- Technical data such as IP address and browser type when you use our website
3. How we use your information
We use your information to provide property management, lettings and serviced accommodation services, to process bookings and payments, to communicate with you, to comply with legal obligations and to improve our services and website.
4. Legal basis
We process your data where necessary for the performance of a contract (e.g. managing your property or your booking), where we have your consent, or where we have a legitimate interest (e.g. improving our services), and where required by law.
5. Sharing your information
We may share your information with trusted third parties such as payment processors (e.g. Stripe), referencing agencies, maintenance contractors and booking platforms where necessary to deliver our services. We do not sell your personal data.
6. How long we keep your information
We retain your information for as long as needed to provide our services, comply with legal obligations (e.g. tax and tenancy records) and resolve disputes. When no longer needed, we will securely delete or anonymise it.
7. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Data portability where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise these rights or for any privacy-related questions, contact us at info@premierpropertyagents.co.uk or 266-261 Horn Lane, Acton, London, W3 9EH.
8. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
9. Cookies
Our website may use cookies and similar technologies to improve your experience and for analytics. You can manage cookie preferences in your browser settings.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page with an updated "Last updated" date.
Contact: Premier Property Agents Ltd, 266-261 Horn Lane, Acton, London, W3 9EH. Email: info@premierpropertyagents.co.uk. Tel: 07944 043274.